Return & Refund Policy

Return & Refund Policy

Our Promise to You

We want you to absolutely love your MyMiniBrick frame. If something isn't right, we will make it right — simple as that.

Custom Orders
Every frame is made just for you, which means we can't accept returns or exchanges. But here's what we do instead: if you're not happy with the result, email us at support@myminibrick.com and we'll remake it for free. No questions asked.

Need to Make Changes?
Contact us within 24 hours of ordering at support@myminibrick.com — we'll do everything we can to accommodate your request before production begins.

If Something Goes Wrong
If your frame arrives damaged, broken, or doesn't match what you ordered, we take full responsibility. Send us a photo and we'll send you a replacement immediately, at no cost to you.

Shipping Issues
If your package hasn't moved in 3+ weeks with no explanation, we'll send a free replacement right away.

Our Guarantee
We don't offer refunds on custom orders — but we do offer something better: we fix it until you love it.